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PRIVACY POLICY

This Privacy Policy is for Entwine Floral Design (also referred to as ‘we’/’us’/’our’) and our website 

www.entwinefloraldesign.co.uk (also referred to as the ‘Service’/‘website’)

Entwine Floral Design is committed to protecting your privacy and will only use the information we collect about you lawfully. We will not use or share your information with anyone except as described in this Privacy Policy.

This policy informs you of the collection, use and disclosure of personal information when you use us and our Service.  

What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way.  We collect personally identifiable information (‘personal information’) about you for the following reasons: to discuss an enquiry with you, to process a service you have requested from us, and for us to provide you with the best possible service. The information collected is not sent or sold to any third parties.

The type of personal information we will ask you to provide to us may include, but is not limited to: 
•    Name
•    Address
•    Phone Number
•    E-Mail Address

The data we hold about you will have been provided by you; this has either been done in person, via social media, by email or via our website. We will never collect sensitive information about you without your consent.  The personal information which we hold will be held securely and will be accurate and up to date.

Our Service
When you visit our website we collect your Internet protocol (IP) address, computer and connection information, and browser type/version. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. When using our Service we also collect personally identifiable information (including, but not limited to - name, email, communications); payment details, comments, feedback, product reviews and recommendations.
 
Our website is SSL/TLS secured to protect any data you may supply to us through our Service.

This privacy policy applies only to Entwine Floral Design and our Service. Our website may contain links other third-party websites which have their own privacy policies. We strongly advise you read the privacy policies of any third-party websites or services that you visit.

Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
•    To provide and operate the Service; 
•    To provide our Users with ongoing customer assistance;
•    To be able to contact our Users with general or personalised service-related notices and promotional messages;
•    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use generate usage statistic and to provide and improve our respective services; 
•    To comply with any applicable laws and regulations.

How do you collect information?
When you conduct a transaction on our website/in person/via email or social media, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How do you store, use, share and disclose your site visitors' personal information?
Our Website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express. PCI-DSS requirements help ensure the secure handling of card information by our Service and its service providers.

Cookies
Cookies are small pieces of data stored on your browser when you visit a website. They are typically used to keep track of the settings users have selected and actions they have taken on a website.

Our Service uses cookies for important reasons, such as;
•    To provide a great experience for our visitors and customers.
•    To track the patterns of behaviour of our visitors and usage statistics.
•    To monitor and analyse the performance, operation and effectiveness of Wix's platform.
•    To ensure our platform is secure and safe to use. 

We use cookies on our website to see how you interact with our Service.  Data privacy laws and regulations require us to inform our website visitors that our Service uses cookies. When users visit our website a cookie consent notification banner informs our visitors on how cookies are being used on our website. The cookies banner gives you the opportunity to accept or decline non-essential cookies. By accepting, you agree to our use of such cookies.  If you choose not to accept cookies, you will still be able to browse our website, however you may find you are unable to utilise some elements of our Service.

Marketing and Promotional Data
We do not use the contact information that you provide to us or enter through our Service for generic marketing purposes.  Occasionally we may send promotional e-mails, but only once we have obtained your explicit consent to do so. By supplying us your contact information for promotional purposes, you agree to receive such communications.  Subscribers can unsubscribe from emails at any time and are under no obligation to receive our communications. 

We only contact you in regard to a service we have previously provided to you, or a service you have requested from us.  We reserve the right to contact you after your occasion/event or after you have placed an order, in order for us to request information such as feedback, reviews or for photographs etc.

Personal Data
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us in writing by sending an email to: natalie@entwinefloraldesign.co.uk. 

 

Once we have confirmed your identity, we can provide the data requested.   If you find any inaccuracies we will delete or correct it promptly. Please inform us if you wish to rectify or erase any of your data.

 

Policy Changes
We reserve the right, at our sole discretion, to modify our Privacy Policy at any time and without notice, so please review it frequently.  Following any changes made, the date at the bottom of this privacy policy will be updated. Changes will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Acceptance of this Privacy Policy
By using Entwine Floral Design and our Service, you agree to our Terms and our Privacy Policy.  Your continued use of Entwine Floral Design and our Service, following any modifications to our Privacy Policy, will mean you accept said changes.

EFD PRIVACY POLICY 07/03/2022

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